Delivery Policy

1. Introduction

Capital Bio Pvt Ltd delivers herbal teas, herbal powders, dietary supplements, and Ayurvedic products to customers throughout Sri Lanka, subject to product availability and delivery service availability.

This policy explains our delivery coverage, estimated delivery times, delivery charges, payment arrangements, and procedures for handling delivery-related issues.

Website: https://capitalbio.lk

2. Delivery Coverage

We offer delivery throughout Sri Lanka, subject to the availability of a suitable delivery service at the customer's address.

Customers must provide a complete and accurate delivery address and a valid contact number when placing an order.

3. Estimated Delivery Time

Our estimated delivery time is 2–5 working days after order confirmation and completion of the applicable payment arrangements.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, product availability, courier operations, public holidays, adverse weather, and other unforeseen circumstances.

If a significant delay occurs, we will make reasonable efforts to inform the customer.

4. Delivery Service Provider

We currently use Domestic Express (Pvt) Ltd for deliveries.

However, we may use another suitable courier or delivery service depending on service availability, destination, operational requirements, or other relevant circumstances.

The delivery service used for an order may therefore change. Any such change will not alter the payment arrangement already confirmed for that order.

Where tracking facilities are available, tracking information may be provided to the customer.

5. Delivery Charges

Delivery charges depend on the order and applicable delivery arrangements.

The applicable delivery charge and payment method will be communicated to the customer before the order is confirmed.

5.1 Full Advance Payment and Free Delivery

Under our current arrangement, orders paid in full in advance qualify for free delivery.

Once the full advance payment has been confirmed for an order under this arrangement, no additional delivery payment will be collected from the customer upon delivery.

5.2 Product Value Paid in Advance and Delivery Charge Payable on Delivery

If the customer pays only the product value in advance and the delivery charge remains unpaid, the outstanding delivery charge will be collected when the parcel is delivered.

In this case, the customer is required to pay only the outstanding delivery charge upon receipt, provided no other outstanding amount has been separately communicated and agreed upon.

5.3 No Duplicate Charges

Customers will not be charged the same delivery fee twice.

If a delivery charge has already been paid, it will not be collected again for the same order.

The applicable payment arrangement will be communicated before the order is confirmed.

6. Order Processing

Orders are processed after the required order details have been received and the applicable payment arrangements have been confirmed.

We may contact customers to verify order details, delivery addresses, contact numbers, or payment information before dispatch.

Additional processing time may be required if clarification, verification, or product availability checks are necessary.

7. Customer Responsibilities

Customers are responsible for providing an accurate delivery address, full name, and valid contact number.

Customers should ensure that the intended recipient is available to receive the parcel when delivery is attempted.

If delivery cannot be completed because of an incorrect address, an unavailable recipient, or another delivery-related issue, we may contact the customer to arrange an appropriate solution.

Any additional delivery charge associated with a new delivery arrangement will be communicated before the arrangement is confirmed.

8. Delivery Delays and Unsuccessful Deliveries

Although we make reasonable efforts to deliver orders within the estimated period, delays may occur because of circumstances beyond our reasonable control.

If a delivery attempt is unsuccessful, we will make reasonable efforts to communicate with the customer and determine the next appropriate steps.

If an order cannot be delivered or fulfilled, we will discuss available options with the customer and provide an appropriate resolution in accordance with applicable law and our relevant policies.

9. Damaged, Expired, or Incorrect Products

If a parcel arrives damaged, contains an expired product, or contains an item different from the one ordered, please contact us as soon as reasonably possible.

Please retain the product and packaging and provide relevant photographs and order details when requested.

We will review the matter under our Return & Refund Policy and applicable consumer protection requirements.

Customers should not consume products that appear damaged, contaminated, expired, or unsafe.

10. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order is placed, we will make reasonable efforts to inform the customer and discuss available options.

If we cannot fulfil a paid order, we will arrange an appropriate resolution, including a refund where applicable.

11. Contact Us

For delivery enquiries, please contact:

Capital Bio Pvt Ltd

Telephone: 0787083000

Email: [Insert Official Business Email Address]

Website: https://capitalbio.lk

Business Address: 251/1, Thilakasiri, Weliaralanda, Moratuwagama, Buttala, Sri Lanka.

12. Policy Updates

We may update this Delivery Policy when our delivery arrangements, business practices, or applicable requirements change.

The latest version will be published on this page with an updated date.

This policy does not limit any consumer rights or remedies available under applicable Sri Lankan law.