Return & Refund Policy

1. Introduction

Capital Bio Pvt Ltd aims to provide customers with the products they order in satisfactory condition.

This Return & Refund Policy explains how we handle requests involving damaged, expired, or incorrectly supplied products purchased through https://capitalbio.lk.

2. Eligible Return Requests

Customers may contact us to request a return, replacement, refund, or other appropriate resolution when:

• A product arrives damaged.
• A product is expired when delivered.
• A product delivered is different from the product ordered.

All requests will be reviewed individually, taking into account the circumstances, the condition of the product, the available evidence, and applicable legal requirements.

3. Products Not Normally Eligible for Change-of-Mind Returns

Because our products include herbal teas, herbal powders, dietary supplements, and Ayurvedic products, returns based solely on a change of mind are generally not accepted.

For product safety and hygiene reasons, we generally do not accept returns of products that have been opened, used, or unsealed, except where required by applicable law or where we agree otherwise.

This policy does not remove any mandatory consumer rights that may apply.

4. How to Report a Product Issue

If your order arrives damaged, expired, or incorrect, please contact us as soon as reasonably possible after receiving it.

Please provide:

• Your order number or purchase reference.
• Your name and contact number.
• A description of the issue.
• Clear photographs of the product and packaging.
• Expiry-date or batch information, where relevant.

Please retain the product and its packaging until we have reviewed your request.

Do not consume a product that is expired, contaminated, damaged, or appears unsafe.

Contact us before returning a product so that we can confirm the appropriate procedure.

5. Assessment and Resolution

After reviewing the information provided, we will communicate the outcome of your request.

Depending on the circumstances, product availability, and applicable law, an approved request may result in:

• A replacement product; or
• A refund of the eligible amount; or
• Another mutually agreed resolution where appropriate.

The available resolution will be explained to the customer before the arrangement is finalised.

6. Refunds

Refund requests are assessed on a case-by-case basis.

Where a refund is approved, we will communicate the amount and processing arrangements to the customer.

Refunds for online card payments will generally be processed through the original payment method where available and supported by the payment service provider.

The time required for a refund to appear in a customer's account may depend on the payment provider and the relevant financial institution.

We do not guarantee a specific refund processing period unless one has been confirmed for the relevant transaction.

7. Return Delivery Costs

If a return is accepted because a product was damaged, expired, or incorrectly supplied, we will explain the return or collection arrangements and any applicable costs before the product is sent back.

For other cases, any return delivery costs will be communicated before a return is agreed.

8. Order Cancellations

Customers may request cancellation before an order has been dispatched by contacting us as soon as possible.

Cancellation is subject to confirmation that the order has not already been dispatched.

If an order has been dispatched, cancellation may no longer be possible. Any request will be assessed under this policy and applicable law.

If Capital Bio Pvt Ltd cannot fulfil a paid order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

9. Delivery Charges and Refunds

The treatment of delivery charges depends on the circumstances of the order and the applicable delivery arrangement.

Where a delivery charge has already been paid, it will not be charged a second time for the same order.

If an order cannot be fulfilled or a delivery-related issue requires a refund, the applicable refund will be assessed based on the circumstances and relevant legal requirements.

10. Contact Us

To report a damaged, expired, or incorrect product, or to ask about a return or refund, contact:

Capital Bio Pvt Ltd

Telephone: 0787083000

Email: [Insert Official Business Email Address]

Website: https://capitalbio.lk

Address: 251/1, Thilakasiri, Weliaralanda, Moratuwagama, Buttala, Sri Lanka.

This policy does not limit any consumer rights or remedies available under applicable Sri Lankan law.