Terms & Conditions

1. Introduction

Welcome to Capital Bio Pvt Ltd. These Terms & Conditions govern your access to and use of our website, https://capitalbio.lk, and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable law. Please read them carefully before using our website or purchasing our products.

2. About Capital Bio Pvt Ltd

Capital Bio Pvt Ltd offers herbal teas, herbal powders, dietary supplements, and Ayurvedic products.

Business Information

• Business Name: Capital Bio Pvt Ltd
• Website: https://capitalbio.lk
• Telephone: 0787083000
• Business Address: 251/1, Thilakasiri, Weliaralanda, Moratuwagama, Buttala, Sri Lanka
• Email: [Insert Official Business Email Address]

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, ingredients, package sizes, usage instructions, and other relevant product information.

Product appearance, packaging, availability, and other details may change. Customers should review the information displayed on the relevant product page and product label before placing an order.

If a product is unavailable or a material error affects an order, we will make reasonable efforts to contact the customer and arrange an appropriate resolution.

4. Herbal Products and Health Disclaimer

Our herbal teas, herbal powders, dietary supplements, and Ayurvedic products are offered for their stated purposes as described on the relevant product pages and labels.

Unless expressly authorised and supported by appropriate evidence, information on our website should not be interpreted as a claim that a product can diagnose, prevent, treat, or cure a disease.

Our products are not a substitute for professional medical advice, diagnosis, or treatment.

Customers should follow the directions, dosage information, ingredients, and warnings provided on the product label. Customers who are pregnant, breastfeeding, taking medication, have an existing medical condition, or have known allergies should consult a qualified healthcare professional before using a relevant product.

Do not consume products that are expired, damaged, contaminated, or appear unsafe.

5. Eligibility and Customer Information

Customers must provide accurate and complete information when placing an order, including their name, contact number, and delivery address.

Customers are responsible for reviewing their order details before submitting an order. We may contact customers when clarification or verification is reasonably necessary.

6. Orders and Order Acceptance

Submitting an order constitutes a request to purchase the selected products. An order is subject to product availability, confirmation of the applicable payment arrangements, and acceptance by Capital Bio Pvt Ltd.

We may contact a customer to confirm an order before dispatch.

If an order cannot be fulfilled because a product is unavailable, an order detail cannot be verified, or another material issue arises, we will inform the customer where reasonably possible and arrange an appropriate resolution, including a refund where applicable.

An order confirmation does not guarantee delivery at a particular time or date.

7. Prices and Delivery Charges

Product prices and applicable delivery charges will be displayed or communicated to the customer before the order is finalised.

Delivery charges depend on the order and applicable delivery arrangements. Customers will be informed of the applicable payment arrangement before the order is confirmed.

Free delivery and delivery charges payable upon receipt are governed by our Delivery Policy.

8. Payments

We may accept online payments through PayHere or another authorised payment service provider, subject to the payment options made available on our website.

All payments are subject to successful processing and confirmation by the relevant payment service provider.

Customers must provide accurate payment information through the authorised payment interface. Customers should never share their card PIN, banking password, or one-time password with us through telephone calls or messages.

Where a payment is unsuccessful or remains unconfirmed, order processing may be delayed until the payment status is clarified.

9. Order Cancellations

Customers may request cancellation before an order is dispatched by contacting us as soon as possible.

A cancellation request is subject to confirmation that dispatch has not occurred. Once an order has been dispatched, cancellation may no longer be possible.

Where a paid order is cancelled or cannot be fulfilled, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

10. Delivery

We aim to deliver orders within approximately 2–5 working days after order confirmation and completion of the applicable payment arrangements.

We currently use Domestic Express (Pvt) Ltd for deliveries but may use another suitable courier service depending on availability and operational requirements.

Delivery estimates, charges, free-delivery arrangements, and delivery-related procedures are explained in our Delivery Policy.

11. Returns and Refunds

Customers should contact us if a product arrives damaged, expired, or different from the product ordered.

Return and refund requests are assessed in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Nothing in these Terms & Conditions excludes any consumer rights or remedies that cannot lawfully be excluded.

12. Website Use and Intellectual Property

Website content, including text, photographs, graphics, logos, and other materials, belongs to Capital Bio Pvt Ltd or is used with appropriate permission, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate permission, except where permitted by law.

You must not use our website for unlawful purposes, attempt to compromise its security, or interfere with its normal operation.

13. Third-Party Services

Our website may use third-party services for payment processing, delivery, website functionality, or other business operations.

The use of those services may be subject to the relevant provider's terms and privacy policies.

We are not responsible for the independent policies of third-party websites or service providers, subject to any obligations imposed on us by applicable law.

14. Website Availability

We may update, maintain, or temporarily suspend website features when necessary.

We make reasonable efforts to maintain website availability but cannot guarantee uninterrupted access at all times.

15. Changes to These Terms

We may update these Terms & Conditions when our products, business practices, website features, or applicable requirements change.

The latest version will be published on this page with an updated date.

16. Applicable Law

These Terms & Conditions are intended to be governed by the laws of Sri Lanka, subject to applicable mandatory legal requirements and consumer rights.

17. Contact Us

For questions about these Terms & Conditions, our products, or an order, please contact:

Capital Bio Pvt Ltd

Telephone: 0787083000

Email: [Insert Official Business Email Address]

Website: https://capitalbio.lk

Address: 251/1, Thilakasiri, Weliaralanda, Moratuwagama, Buttala, Sri Lanka.