Privacy Policy

1. Introduction

Capital Bio Pvt Ltd respects the privacy of customers who visit https://capitalbio.lk or purchase products through our website.

This Privacy Policy explains the personal information we may collect, how we use it, when it may be shared, and how customers can contact us regarding their information.

2. Information We Collect

Depending on how you use our website, we may collect:

• Name.
• Telephone number.
• Delivery address.
• Order details, including products purchased and order history.
• Information provided when contacting us about an order, product, return, or refund.
• Payment status and transaction references required to confirm and manage orders.

We collect information that is reasonably necessary for our business operations and the services requested by customers.

3. How We Use Personal Information

We may use personal information to:

• Receive, confirm, and process orders.
• Arrange product delivery.
• Confirm payment status and maintain transaction records.
• Respond to customer enquiries and complaints.
• Process cancellations, returns, replacements, and refunds.
• Maintain business and accounting records.
• Protect our business and customers against suspected fraud or misuse.
• Comply with applicable legal and regulatory requirements.

We will handle personal information for purposes connected with these activities and as otherwise permitted or required by applicable law.

4. Payment Information

Online payments may be processed by PayHere or another authorised payment service provider.

These providers may process payment information under their own terms, security procedures, and privacy policies.

We may receive payment confirmations, transaction references, and other information needed to verify and reconcile orders.

Customers should enter card details only through the authorised payment interface. We will not ask customers to send their card PIN, banking password, or one-time password to us through telephone calls or messages.

5. Sharing Personal Information

We may share relevant personal information with service providers when necessary to complete an order or operate our business. These may include:

• Courier and delivery companies.
• Payment service providers.
• Website hosting and technical service providers.
• Professional advisers or authorised authorities where disclosure is required or permitted by law.

We aim to share only information reasonably necessary for the relevant purpose.

We do not sell customers' personal information as part of our normal business practices.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should take reasonable care when sharing personal information online and should not disclose confidential banking credentials to anyone.

7. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business and financial records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it appropriately, subject to any applicable record-retention obligations.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies required for essential website functions, such as maintaining shopping-cart information or supporting the checkout process.

If additional analytics, advertising, or tracking technologies are used, this policy should be updated to explain their purposes and any applicable choices available to visitors.

Customers may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites or payment services.

Those services operate under their own privacy policies and practices. We encourage customers to review the relevant policies when using external websites.

10. Your Privacy Requests

You may contact us to request access to, correction of, or information about personal data associated with you, subject to applicable law.

We may need to verify your identity before responding to a request.

Where applicable, requests will be handled in accordance with relevant legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, or applicable requirements change.

The latest version will be published on this page with an updated date.

12. Contact Us

For questions or requests relating to personal information, contact:

Capital Bio Pvt Ltd

Telephone: 0787083000

Email: [Insert Official Business Email Address]

Website: https://capitalbio.lk

Address: 251/1, Thilakasiri, Weliaralanda, Moratuwagama, Buttala, Sri Lanka.